raving fans
Сумка через плечо LIEBESKIND BERLIN Umhängetasche Pam Mobile Pouch, цвет Raving Rose
21491 Руб.
Сумка AISSA HOBO M PRAKTISCHE AUS ROBUSTEM Liebeskind Berlin, цвет raving rose
25656 Руб.
Gillan Ian & Javelins Виниловая пластинка Gillan Ian & Javelins Raving With Ian Gillan & Javelins
4680 Руб.
Компакт-диск Warner Ian Gillan And The Javelins – Raving With Ian Gillan & The Javelins
1030 Руб.
Компакт-диск Warner Ian Gillan And The Javelins – Raving With Ian Gillan & The Javelins
1030 Руб.
Описание:
With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.